{"id":3191,"date":"2026-11-03T12:47:43","date_gmt":"2026-11-03T12:47:43","guid":{"rendered":"https:\/\/hef.bda.uk.com\/?page_id=3191"},"modified":"2026-11-04T03:28:57","modified_gmt":"2026-11-04T03:28:57","slug":"live-support","status":"publish","type":"page","link":"https:\/\/hef.bda.uk.com\/?page_id=3191","title":{"rendered":"Live support"},"content":{"rendered":"\n<h2 class=\"wp-block-heading has-contrast-2-color has-text-color has-link-color wp-elements-1\" style=\"margin-right:var(--wp--preset--spacing--50);margin-left:var(--wp--preset--spacing--50);font-size:clamp(15.197px, 0.95rem + ((1vw - 3.2px) * 0.813), 23px);\">Live support<\/h2>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-contrast-2-color has-text-color has-link-color wp-elements-2 wp-block-paragraph\" style=\"margin-right:var(--wp--preset--spacing--50);margin-left:var(--wp--preset--spacing--50);font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.104), 15px);\"><strong>You\u2019ve told us that finding time to contribute to ASCEND is difficult. We\u2019re listening and adapting.<\/strong><br><br>ASCEND grew from years of concerns raised by community paediatric HETF dietitians about safe caseloads and staffing. Yet the pressures we are trying to understand can also prevent colleagues from contributing.<br><br>Our new <strong>Live support<\/strong> option offers an open Teams link <strong>every Thursday and Friday, 11 am\u20135 pm GMT, until the surveys close on 30 November<\/strong>. No booking is needed: drop in with a question or work through the surveys with me (Alia). You don\u2019t need to read all the supporting guidance beforehand.  Please be aware that this is a public link.<br><br>Printable copies of both surveys are also available to help you prepare, if useful.  These allows you to print and prepare the data for your survey contribution in advance.  <br><br>We also have an option to complete your surveys in stages directly and saving &#8216;as you go&#8217;.<br><br><strong>Our priority is to make participation more manageable and build evidence that reflects services\u2019 realities, supporting safer care for children and families.<\/strong><\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link has-base-2-color has-text-color has-background has-link-color has-custom-font-size wp-element-button\" href=\"https:\/\/teams.microsoft.com\/meet\/3123911009253860?p=flckTroqgWZKY8QK3P\" style=\"background:linear-gradient(180deg,rgb(216,97,60) 0%,rgb(249,249,249) 100%);font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.104), 15px);\" target=\"_blank\" rel=\"noopener\">Live link to connect with us<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"has-contrast-2-color has-text-color has-link-color wp-elements-3 wp-block-paragraph\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.104), 15px);\">The live support helps you avoid having to read the supporting documents when you don&#8217;t have time.  <br>If the link fails, please copy paste this url in your browser: <a href=\"https:\/\/teams.microsoft.com\/meet\/3123911009253860?p=flckTroqgWZKY8QK3P\">https:\/\/teams.microsoft.com\/meet\/3123911009253860?p=flckTroqgWZKY8QK3P<\/a><\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-contrast-2-color has-text-color has-link-color wp-elements-4 wp-block-paragraph\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.104), 15px);\">Supporting documents for your information (the live meeting link will spare you from reading them).<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-base-2-color has-text-color has-link-color has-custom-font-size wp-element-button\" href=\"https:\/\/hef.bda.uk.com\/wp-content\/uploads\/2026\/09\/ASCEND-Survey-privacy-notice-version-final.pdf\" style=\"padding-right:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10);font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.104), 15px);\" target=\"_blank\" rel=\"noopener\">Survey privacy notice<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-base-2-color has-text-color has-link-color has-custom-font-size wp-element-button\" href=\"https:\/\/hef.bda.uk.com\/wp-content\/uploads\/2026\/09\/Completing-your-ASCEND-survey-in-stages-v1.2.pdf\" style=\"padding-right:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10);font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.104), 15px);\" target=\"_blank\" rel=\"noopener\">Completing your survey in stages<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-base-2-color has-text-color has-link-color has-custom-font-size wp-element-button\" href=\"https:\/\/hef.bda.uk.com\/wp-content\/uploads\/2026\/09\/Important-definitions-ASCEND-surveys-final.pdf\" style=\"padding-right:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10);font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.104), 15px);\" target=\"_blank\" rel=\"noopener\">Important definitions<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-base-2-color has-text-color has-link-color has-custom-font-size wp-element-button\" href=\"https:\/\/hef.bda.uk.com\/wp-content\/uploads\/2026\/09\/ASCEND-Survey-Guidance_before-you-begin_final-AST.pdf\" style=\"padding-right:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10);font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.104), 15px);\" target=\"_blank\" rel=\"noopener\">Before you begin | guidance<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"has-contrast-2-color has-text-color has-link-color wp-elements-5 wp-block-paragraph\" style=\"margin-right:var(--wp--preset--spacing--50);margin-left:var(--wp--preset--spacing--50);font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.104), 15px);\">Please find below copies of the full surveys to download and print &#8211; this is an option where you would like to prepare the data in advance and would like a reference survey. <\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-base-2-color has-text-color has-link-color has-custom-font-size wp-element-button\" href=\"https:\/\/hef.bda.uk.com\/wp-content\/uploads\/2026\/11\/ASCEND-SERVICE-_-TEAM-SURVEY_29_10_2026.pdf\" style=\"padding-right:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10);font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.104), 15px);\" target=\"_blank\" rel=\"noopener\">Team survey &#8211; PDF for download<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-base-2-color has-text-color has-link-color has-custom-font-size wp-element-button\" href=\"https:\/\/hef.bda.uk.com\/wp-content\/uploads\/2026\/11\/ASCEND-INDIVIDUAL-CLINICIAN-SURVEY_28_10_2026.pdf\" style=\"padding-right:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10);font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.104), 15px);\" target=\"_blank\" rel=\"noopener\">Individual clinician survey &#8211; PDF for download<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"has-text-align-center has-contrast-2-color has-text-color has-link-color wp-elements-6 wp-block-paragraph\" style=\"margin-right:var(--wp--preset--spacing--50);margin-left:var(--wp--preset--spacing--50);font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.104), 15px);\"><strong>Any problems &#8211; call us on 07480 064575 or email us on projects@claritas-datalab.com. <\/strong><\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n","protected":false},"excerpt":{"rendered":"<p>Live support You\u2019ve told us that finding time to contribute to ASCEND is difficult. We\u2019re listening and adapting. ASCEND grew from years of concerns raised by community paediatric HETF dietitians about safe caseloads and staffing. Yet the pressures we are trying to understand can also prevent colleagues from contributing. Our new Live support option offers [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3191","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hef.bda.uk.com\/index.php?rest_route=\/wp\/v2\/pages\/3191","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hef.bda.uk.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hef.bda.uk.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hef.bda.uk.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hef.bda.uk.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3191"}],"version-history":[{"count":31,"href":"https:\/\/hef.bda.uk.com\/index.php?rest_route=\/wp\/v2\/pages\/3191\/revisions"}],"predecessor-version":[{"id":3303,"href":"https:\/\/hef.bda.uk.com\/index.php?rest_route=\/wp\/v2\/pages\/3191\/revisions\/3303"}],"wp:attachment":[{"href":"https:\/\/hef.bda.uk.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3191"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}